Now Hiring - Japanese Bilingual Sales Operations Lead in El Segundo, CA

TMS America, an employment agency is currently seeking a Japanese Bilingual Sales Operations Lead for a client located in El Segundo, CA. This is position is full-time and direct hire.

Location: El Segundo, CA (mostly remote except 1 day per week)
Compensation: up to $60,000 /YR + benefits

Applicants must be bilingual in English (Native level)/Japanese (Conversational) with 3 years of experience in eCommerce or related fields.

Job duties include:

• Order Management: working closely with the fulfillment team to ensure orders (direct online, dropship, and wholesale account orders) are fulfilled in a timely manner without compromising quality
• Customer Care: handling a wide range of customer inquiries, including products, shipping, billing, and returns + exchanges, to help enhance the overall customer experience
• Development, implementation, and maintenance of policies and procedures related to all customer care-related issues
• Other administrative duties and assistance in special projects as needed

Requirements:

• Must be bilingual in English (Native level)/Japanese (Conversational)
• 3+ years of experience in eCommerce or related field
• Bachelor’s Degree
• Experience with Shopify and ShipStation or similar software is preferred
• Excellent analytical, numerical and problem resolution skills
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Strong PC and MS Office skills
• Availability for business trips is preferred
• Passion/growing appreciation for cooking and/or foodie at heart is preferred

To apply, please reply to this post with your resume or fax it to (310)[please apply online].

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• E-Commerce: 3 years (Required)
• Shopify: 3 years (Preferred)

Language:

• Japanese (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location